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Elisa S

1 reviews | Active since Jun 2019

05 Feb 2023, 11:29

Vodacom Fibre disgraceful service and useless customer service.

I app**** for a fibre contract on 26 January. Was promised the router would be delivered and activated on 1 Feb. The line has still not been activated (now 5 Feb). Your call centre agents are rude, unhelpful and this entire experience has been an absolute nightmare. We were told 3 different activation times (5 min, 24hrs and 72hrs) from 3 different consultants none of which have been true. I am appalled at the lack of service and attitude of vodacom. Get your act together and sort this out. Someone of use, please contact me URGENTLY on *** or ***. Failing which, I will be cancelling my contract and reporting you all over social media. This is UNACCEPTABLE.

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2023, 16:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team