Vodacom Fibre, disgraceful!

I app**** for my fiber relocation installation on 26 October 2024. Despite receiving an email confirming my relocation, I was informed that the order was only partially opened. Since then, I have made numerous calls, but no resolution has been provided. On 30 November 2024, I spoke to another consultant and received yet another email stating it would take an additional 4 to 8 weeks for the installation.

This situation is beyond unacceptable. On 28 December, I sent an email and received a response stating that a representative would contact me, but I have yet to hear anything. Currently, I am on hold with Vodacom Fiber—23 minutes and counting.

Vodacom, it is disgraceful that you continue to debit my account monthly while providing no service. I am utterly disgusted!