VODACOM FIBRE - DISGRACEFUL

I have been a Vodacom customer for eternity! I have no issues with the service provider and rarely have any network issues. But I can NOT say the same for the Fiber side of the business. You just cannot win, they don't care and you as the customer have NO foot to stand on! I have the same issue where my Fiber is not connecting to the internet for the 3rd time in just over a week. When you call the call center then promises are made but not kept. When you try and call back and ask to speak to the person you spoke to previously then they don't "know" that person. I keep being told that my call was ONLY logged yesterday (24/03) so its still within SLA so they cant EVEN tell me WHEN a tech will be attending!! I reiterated that I feel like its NOT RELEVANT that the call was "only" logged yesterday - due to the fact that its the THIRD time in less than 2 weeks that this has happened. So I haven't had wifi for almost half a month and I should just accept that!! I have never been this disappointed in a company and NOT the level of service that I expected to get from Vodacom! SHAMEFULL!!!!!!!!!!!!!!!!!!!!!!