Vodacom Fibre Disaster!

I am highly upset and dissapointed with Vodacom right now. I have been without internet for 6 days, and all I get from every single agent I have spoken to thus far is that a service request has been logged. Yes I know that because it was only logged the following day after I initially called the first time. I know this because I got the sms only the following day after having spoken to an agent the previous MORNING already!

When I called on the 6th day, which is today, I had to ask the agent to please escalate the matter, and now all I get when calling is, the matter has been escalated, we are waiting on feedback. The problem is with my router and I was told by countless agents that a technician has to come out... So for 6 days, NO TECHNICIAN!!!! NO UPDATES, NOTHING!!!! I have to call in everytime, only to be told a whole lot of NOTHING! I am definitely cancelling and finding a different ISP. This is just ridiculous!!!!