1 reviews | Active since Feb 2020
Vodacom Fibre Disaster "Again"
Think twice before considering Vodacom Fibre. My series of posts of this platform about Vodacom Fibre bears first hand testimoney of Vodacoms inability to provide a contineous service to its customers. Two months back on my last rant, Fibre was down for 3 days. Oh yes, Vodacom blames Frog foot and Frog blames........ yes Vodacom. Agian today Fibre is down, called in got a reference number. Pity I cant show this reference number a my local store and receive data free data for our devices. Once again the fault is apparently frogfoot. This time their service is down for the whole of Richards Bay and Pietmaritzburg. Two town seperated by about 250km of highway. Strangley a friend living abount 500m as the crow flies, who is also with a frogfoot network, with another service provider is online. But surely that must be a mistake, because the nice gentleman i logged my call with told me that frogfoot lines are down in Richards Bay.
Once again, why pay premium and receive sub standard. Might as well go pay sub standard and at least that way I wont be frustrated when receiving a reciprical substandard service. Frustrated and tormented Vodacom Customer
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Called and reported again today, amazingly between yesteday and today spoke to 3 Vodacom agents, each with a differeent rendition of the what is wrong. 1st agent - whole of Richards Bay is down, 2nd agent - my line was down but came up 28 minutes prior to the call last night. WhenI called again today, the line apparently was resored 4 hours prior to my call. All this and still no connection all i do is unlpugg, reset and so on.
Is there anybody at Vodacom, I can pray to to help resolve this, buying my kids ad hoc data for LTE line is extreamly expensive.
Called and reported again today, amazingly between yesteday and today spoke to 3 Vodacom agents, each with a differeent rendition of the what is wrong. 1st agent - whole of Richards Bay is down, 2nd agent - my line was down but came up 28 minutes prior to the call last night. WhenI called again today, the line apparently was resored 4 hours prior to my call. All this and still no connection all i do is unlpugg, reset and so on.
Is there anybody at Vodacom, I can pray to to help resolve this, buying my kids ad hoc data for LTE line is extreamly expensive.
Anybody wanting to consider VODACOM, should really take note of these pains. Tomorrow is a public holiday, so we will assume that no support will be offered.
Anybody wanting to consider VODACOM, should really take note of these pains. Tomorrow is a public holiday, so we will assume that no support will be offered.