Vodacom Fibre Disaster

As I am a Vodacom customer of longstanding, I thought it prudent to order my new Fibre connection through Vodacom Fibre. What a disaster. I placed my order at the beginning of September, for installation 28 September. The problem is that someone at Vodacom Fibre forgot to place an order for an ONT box, without which the installation cannot be completed. The people at the call centre gave me the complete run around, passing me from pillar to post. When I had the audacity to ask for someone in management, I was promptly returned to the "front page" of the call centre to start all over again - option 1, option 2 etc. I spoke to at least 4 people and really these so called call centre agents do not know how to spell the word "service" I was assured that a Project Manager would give me a call - I'm still waiting. The worst part of this whole episode is that I now have to apparently wait at least another 7 working days for these people to come to the party. Then they have the audacity the ask me at the end of all of this, whether I was satisfied with their service and would I recommend Vodacom to my friends and family. Well Vodacom - the answer is a fat "No"