Vodacom Fibre Disappointment

Ever since I've committed to Vodacom Fibre, I find myself calling them literally every month regarding connectivity issues. They then take about 3-4 days to resolve the issue, but the worse is this month. I'm now 9 days without connectivity, logged a call and got promised a call back, however still waiting. Instead im the one who keeps calling them for feedback, and this is very frustrating. I really regret choosing Vodacom Fibre when I had a few good service providers to choose from. And I'm waiting to see if they'll compensate me for all the days lost. Even if I cancel this service, i'll still be liable for the Router.