Vodacom Fibre

I recently app**** for vodacom fibre to be installed at my place. On Thursday 16/07/2020, the installer came to my place around 7am and advised that they have installed the fibre successfully. I was advised that the activation will take place within a few hours. Later around 8pm at night I called in to find out why I still do not have internet connectivity, I was advised that I was supposed to call for activation, despite being advised that after installation the fibre will be activated, the lady proceeded to logging a call to have my fibre activate and that it will take 24 hours to activate. The whole of Friday, 17/07/2020 I waited for the activation as I have been advised that I'll get an email. Today I call in again to find out why don't I still have connectivity and the Xhosa lady that was supposed to be assisting me, after I asked why am I still not connected as advised she put me on hold, told me she's not sure and put me on hold again only to drop my call, I hope Vodacom can check the lady that handled my call on the system, she called me back around 9:36. And never called back again.

I am very upset as I'm a first time buyer with vodacom and for them to treat my first encounter with them so poorly, I think i need to cancel my contract with Vodacom even before it has started. Disappointing service.

These are the SMSs I have received indicating my request and I still have not been assisted. Vodacom: Service request SR*** update NoReply(2-D5U86I1).