Vodacom fibre department terrible service and clueless consultants

I had ordered my Vodacom Fibre 22nd of September 2018.

A couple of weeks later I had gotten the fibre installed. After a couple of tedious phone calls

The latest Issue:

Sunday morning, the 4th of August 2019 my router was switched off. When I first called, I was told I had used up a 100 GB in four days and my data was depleted and this was strange cause it never happened before. I had been phoning them relentlessly and every time I got this scripted reply about how they will escalate it. I've had it escalated maybe 5 or 6 times. They then sent me what was meant to be statements proving that indeed data was depleted but the statements showed that I had 30 GB left and nobody had the answers.

I then decided to add a bundle. When I called with this request I was told that there were infact technical issues and not usage. They have been escalating that too.

My contract ends this coming September so I ordered a cancellation.This morning I received an email referred to as a quotation for my cancellation and I owe Vodacom about R8000, For what? I was paying R599 pm for my fibre. I am currently in a deadlock with Vodacom over my Fibre. I am still expected to pay for their mistake. So we're dealing with ********