Vodacom Fibre Department Service Issue

I reported our move to a new place with Vodacom Fibre in August 2023 when our bond application was approved. We moved to the new property on the 1st December 2023 and have spoken to countless consultants at Vodacom Fibre and 12 days later, we are still not connected. At first we were told to connect the router when we got to the new property and call in so they can activate it remotely, which we did and nothing has happened. Then we were told that a technician was going to come through last week, we are still waiting. Then we were asked to provide proof of address, which we can't provide because we just moved to here and have not done the transfer at municipality but we shared the confirmation of registration from the lawyers. I have shared this document with two people so far and none of them have reverted with feedback. At this point we feel it is best that we cancel the contract with Vodacom and source a new one with another company. No one has reverted to us with feedback, we always have to call in to follow up and each time, we talk to someone different who starts the whole process from scratch, which is exhausting.