Vodacom fibre department poor service

I app**** for fibre through Vodacom and also opted for the interim LTE. An V track duo Sim was deliverer on about the 20th of December 2020. After a few days the sim card was still not actived and I logged my first call with vodacom fibre and received SR ***. From the 4th of January 2021 I have been phoning vodacom fibre every second day for assistance but to no avail. Up to date my LTE service has not been activated. Every call taker would escalate the matter for me and get back to me within 48 hours. Up until today no one from vodacom has phoned or cared to assist me in this regard. And what makes it even worse is that they are billing me for a service that I am unable to use at all. Vodacom your service is pathetic to say the least!!