Vodacom fibre department is useless

Really disappointed and appalled by the service I have received from vodacom fibre department. App**** for a relocation in March moved into my jew complex and of April, 2 weeks in may I had to make contact to them to find out what was the hold up and all of a sudden there was confusion around my account. After back and and forth calls and emails the month passes and I got billed for something I did not use. I went as far as going onto Twitter and I have been given the same responses of "someone will be in touch and your query has been escalated " 2months in now amd still no solution and the irritating part is that I need to work from home as from next week and I will need to buy own data yet i have fibre that i am being billed for.

Worst service I have ever received