BG
Busisiwe G

1 reviews | Active since Mar 2021

01 Mar 2021, 21:32

Vodacom fibre department is the worst

Don’t bother getting Vodacom fibre, the billing department is the worst. I canceled my fibre in September 2020, but it was only canceled in November. December they open another line for me without me asking for it, and now it’s March 2021 and I’m still getting billed for fibre I didn’t request. Been calling to fix it but I’m being treated like I’m to blame for their mistakes. The customer service is also horrible. Please don’t waste your money and time with Vodacom fibre, I promise you’ll regret it.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2021, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team