Vodacom Fibre department is pathetic

Firstly I am not really impressed with your fibre department. It’s funny how when you want your money you do quick but your service is bad. This complaint is for the fibre support department. It’s been 5 days calling but no luck, in total I called at least more than 10 times. Only to tell me the new ticket is pending and they can’t even tell me when will my router be sorted. Worse part they **** and say power outage while they wasn’t any. How I know is because my neighbour we uses same package and their router was working and has been working but mine no!!! But guess what when I call it’s always “they is an outage “ what am I paying for?