VODACOM FIBRE DEPARTMENT IN GAUTENG, JOHANNESBURG IS THE MOST USELESS DEPARTMENT THEY HAVE.

THE VODACOM FIBRE DEPRTMENT IS THE MOST USELESS DEPARTMENT THEY HAVE. I was given a date as to when a technician would come and fix my connection however their technician DID NOT COME. I called the department multiple times as the delay was such a big inconvenience for me being a remote worker who relies on the internet. I spoke to multiple consultants including Vuyo and Rebecca who sent me from pillar to post when all I wanted to know was where the technician was and when they would come. When I asked to talk to supervisors, I was told that they would call me back which never happened. NOBODY HAD THE ANSWERS TO ANYTHING BECAUSE APPARENTLY, THEY DO NOT COMMUNICATE WITH THE TECHNICIANS. If they don't communicate with THEIR OWN technicians, then who does?? Are these not their technicians whose contact details they should have for follow-ups when there are delays?? I was told that a technician tried to call me ON A NUMBER THAT DOES NOT EVEN BELONG TO ME and that they will send someone out the next day. This was such a huge inconvenience to me and my work. My managers did not take lightly to what seems to be "excuses" from me and my network provider. IF there was another network that had coverage in my area, I would switch in a heartbeat. DO NOT TAKE VODACOM FIBRE IF YOU HAVE OTHER OPTIONS.