KS
Khadijah S
1 reviews | Active since Apr 2025
22 Apr 2025, 14:23
Vodacom fibre department
Requested a refund on the 1st of April on the self service portal I logged my ticket for a refund . I call everyday till this day sent emails with proof of bank details id documents and proof of payment but still nothing nobody even gets back to you to tell you when you will be getting your money back . They are so quick to take the money but you need to beg for it back basically.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Apr 2025, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2025, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KS
Khadijah S's updateReviewer Update
22 Apr 2025, 16:197-14 working days yet it's almost a month that I'm waiting for a refund every time you guys say we'll get someone from the back office to call you we've escalated the matter we'll get back to you ! Terrible service can't even get help in-store as fibre department is on its own wth
KS
Khadijah S's update22 Apr 2025, 16:19
Reviewer Update
7-14 working days yet it's almost a month that I'm waiting for a refund every time you guys say we'll get someone from the back office to call you we've escalated the matter we'll get back to you ! Terrible service can't even get help in-store as fibre department is on its own wth
Vodacom's replyOfficial
23 Apr 2025, 08:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Apr 2025, 08:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team