Vodacom Fibre Department

My wifi went down on 26 Nov around 10pm.

I contacted the fibre department on 27 Nov and spoke to a very nice and polite young man. However I feel let down by him since he told me about the "outage" in my area, I mentioned that yes, there was an outage BUT it has been restored and my wifi line is the only one off. He did not assist me any further and I am disappointed because he did not take my concern seriously.

Anyway that is not my reason for writing this review.

28 November I made contact with the fibre department again, and the lady that helped me (SR***) was amazing! She listened to me explaining the situation, and she went through all the troubleshooting steps with me. She did not rush me or make me feel like I don't know what I am talking about. She also answered my questions honestly (even though it was not the answers I wanted), and I appreciated that!! She created my service request the second it was clear something else was wrong and it was not just an outage in my area.

My fibre has been restored now, and I am grateful for this lady that helped and believed me.