Vodacom Fibre, delay in fixing technical issue although a ticket was long created

My review relates to Vodacom Fibre. There was an outage of vodacom Fibre in my area early Sunday Monday in Emalahleni (09/02/2025), everyone in my complex was restored besides me (saw this on our complex WhatsApp group), I called Sunday early, a ticket was created FR***, i've called 4 times since then to follow-up what's taking so long to assign the ticket and sort this issue out, no one is able to give me straight answers, instead they have moved from waiting period of 24hrs to be contacted to 72hrs, like really! My house literally functions on WiFi; TV, Phones and to top it off, I need to work and need to be connected, i need connection to assist my kids with homework. This is another level of unprofessionalism Vodacom Fibre. Worse cause the outage was from YOUR side in the 1st place, so these areas should be prioritized. Unacceptable!!