SD
Sharon D

1 reviews | Active since Jul 2018

17 Dec 2023, 07:29

Vodacom Fibre deducting more money without permission.

I received an email stating that Vodacom will be charging me R709 p/m for our Fibre. This up from R440 p/m.

The reasoning behind this was because their 10mb/s package is no longer available and we have been upgraded to the 50mb/s package. They did not ask for permission and takes your money even after you refuse to the agreement. They cannot simply inform you of this change, they have to get permission from you to ask whether you accept/can afford the uograde.

Needless to say that I am canceling, which has also been absolute hell.

0
Replies (1)
Vodacom
Vodacom's reply17 Dec 2023, 14:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team