Vodacom Fibre debiting without authorisation

I app**** for a credit check with Vodacom Fibre in March 2020. This was simply a credit check application.

There was no further response from Vodacom even after I followed up. Therefore, I made alternate arrangements for fibre not with Vodacom.

6 months later in September I receive an invoice for almost two thousand rand from Vodacom. I raise this with Vodacom and receive NO feedback.

Then Vodacom took it upon themselves to deduct the money without any authorisation from my account.

I called their customer support and spoke to Londeka (last name unknown) to dispute. Londeka confirmed the order was incomplete and no invoice should have gone out let alone an amount debited. Londeka then said that a full refund will be made. Keep in mind I signed no contract, gave no authorisation, do not have a Vodacom modem and have NEVER used a Vodacom fibre line.

A week had passed so I contacted Vodacom support again with my reference number. A Peter Ganca rep**** and said he will get back to me. Three weeks have since passed with NO WORD from any support agent.

Today, I receive yet another invoice saying I am in arrears for a service that Vodacom confirmed I never signed up for.

It seems the entire business operation of this department of Vodacom is a mess. After my experience, if asked for an opinion, I would highly recommend signing up for Fibre with another company.