AvdL
Albie van der Linden

1 reviews | Active since Jan 2016

15 Jun 2019, 19:01

Vodacom Fibre deals - please read this before you sign up !

Vodacom guys were advertising their Fibre data packages, every weekend the guys pitch a Gazebo on the street corner and hand out brochures. So I signed up for it, specifically pointing out to the sales person that I currently have a 5Gig data bundle, and asked the question if this is seen as an "upgrade", to which they (there were more than one person) said yes, no problem, "you can upgrade on the Internet since you are already a Vodacom Customer", which I did. This was middle March, end of March my fibre was installed and working. Come April, they still bill me for the 5Gig data package, same in May. I have phoned them several times, they say Fibre and Data departments are separate, if you buy fibre you cannot disconnect data bundle. This is a ****, it is the same company . . . why would I take a fibre service (which is data) and still want to keep the 5Gig data bundle . . . Vodacom have no problem in taking money for services which they do not provide. You cannot get past the switchboard to discuss with anyone, as this is how they operate, "keep the public at bay". They are just after your money, so make sure you have proof of what they promise - make a copy of your application !!

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Replies (1)
Vodacom
Vodacom's reply16 Jun 2019, 11:12
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team