YD
Yolanda D
1 reviews | Active since Aug 2015
28 Feb 2023, 09:50
Vodacom fibre deal
I have a contract with Vodacom for fibre and from Dec I have been billed incorrect amount. I have called them and they first told me about me being prorated as Vuma has changed the lines. I let slide and now they are continuing billing me more that our contract with no resolution back and forth calls. I am so ****ed with this and they don’t understand the inconvenience they are causing me while they have been investigating
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Replies (1)Vodacom's replyOfficial
28 Feb 2023, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Feb 2023, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
