YD
Yolanda D

1 reviews | Active since Aug 2015

28 Feb 2023, 09:50

Vodacom fibre deal

I have a contract with Vodacom for fibre and from Dec I have been billed incorrect amount. I have called them and they first told me about me being prorated as Vuma has changed the lines. I let slide and now they are continuing billing me more that our contract with no resolution back and forth calls. I am so ****ed with this and they don’t understand the inconvenience they are causing me while they have been investigating

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2023, 09:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team