Vodacom fibre deal

I recently took out a fibre deal with vodacom, I haven't paid any premium yet but already I am very disappointed with the service I have been getting. It's been over 2 week now waiting for my router. The fibre line were connected few days ago. I canceled the existing internet I had for this madness. I am now without any internet connection at home because someone at vodacom could not do their job right. I'm very disappointed 😞. They couldn't even tell me why was my router not sent and when I called the courier company, I was told that the request to courier the router only can in to them today. And that was after I made a follow up call.