ZH
ZILMA H
1 reviews | Active since Feb 2016
20 Aug 2020, 19:55
Vodacom Fibre
I moved ro a new property and ordered Vodacom Fibre and received my router. I phoned yesterday enquiring on the fibre line installation. I was then advised that the line was already in use by the previous owners. And I am to sort it out. I contacted the owner who advised they never had fibre. If I was made aware that this could transpire, I wouldnt have app**** for this. If Vodacom can't help me get the line installed, I would like to cancel this please. As there is no way for me to find out who had the fibre installed previously and neither to get them to cancel it.
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Replies (3)
Vodacom's replyOfficial
21 Aug 2020, 09:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Aug 2020, 09:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZH
ZILMA H's updateReviewer Update
22 Aug 2020, 12:25Hi Vodacom. One of the rudest consultants phoned me. He didnt give his name. He asked whether I have a white box in my house. The more I told him I dont. The more he insisted that I do not co-operate. He then picked up that the wrong address is listed on your system and we actually do not have a fibre line at our address. He then said he would phone back in 5 mins. Still waiting. I have never in my life dealt with anyone so rude. I did not get his name. Can not believe that someone like that is appointed to deal with customers. Please advise whether this issue is going to be resolved or please come and fetch your router and cancel this deal.
ZH
ZILMA H's update22 Aug 2020, 12:25
Reviewer Update
Hi Vodacom. One of the rudest consultants phoned me. He didnt give his name. He asked whether I have a white box in my house. The more I told him I dont. The more he insisted that I do not co-operate. He then picked up that the wrong address is listed on your system and we actually do not have a fibre line at our address. He then said he would phone back in 5 mins. Still waiting. I have never in my life dealt with anyone so rude. I did not get his name. Can not believe that someone like that is appointed to deal with customers. Please advise whether this issue is going to be resolved or please come and fetch your router and cancel this deal.
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ZILMA H's updateReviewer Update
14 Sept 2020, 18:46Thank you. It has been resolved
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ZILMA H's update14 Sept 2020, 18:46
Reviewer Update
Thank you. It has been resolved