Vodacom fibre

Hi all, my name is King "call name" I saw adverti*****t about vodacom Fibre in late April. Vodacom advertised it with 2 or 3months free subscriptions than after you'll be billed. But to my suprise I was billed within the 2nd month with pro-rata. I've logged a quiry about it. Ref SR***, I was told it would be resolved in 3weeks and I would be refunded. To this day nothing is being done. I've called 15 to 20 times spoke to different call agent, all of them say they will escalate and escalate still nothing happens and no feedback. I've been a vodacom client for years, but this is ********** activity from them and I'm very disappointed in the service I've received and the slowness they've shown to resolved my query. To anyone interested, Vodacom doesn't care about its client as long as they received the debit "money" they don't sit at home pretend to be working. People are losing their job, we don't need you (vodacom) to be ***** our hard earned money. Lockdown is already difficult to a lot of us.