Vodacom fibre

I've been having problems with my Vodacom fibre from 5 August 2020. After 20 days, i had a maximum of 3days internet connection. 1st you wait on average 30min to get through to the consultants, then they all do the same trouble shooting. 2. They don't have the authority to give any contact numbers of superiors when you need to escalate the problem. 3. Nobody returns your call, when you ask for a person with authority to call you back. 4. Decided to cancel my contract with Vodacom, but this can take up to 30days, in the meantime I still have to pay my monthly installments although I dont have any connectivity.

I will not recommend Vodacom Fibreto anybody. They asked me if the reason for wanting to cancel was due to bad service. I said, no, it's due to no service. I was then told that their system does not have an option for "no service".

Hopefully somebody at Vodacom will see this post and get hold of me