WZ
Wade Z
1 reviews | Active since Aug 2020
01 Aug 2020, 10:05
Vodacom fibre
Trying to get out existing fibre installed into a new house. Phoned them multiple times and have been told that it has been assigned to an agent who has not been in contact with us at all. The call centre has apparently emailed her to provide feedback to us. We have not had a response from the call centre agents or the assigned agent.
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Vodacom's replyOfficial
01 Aug 2020, 15:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2020, 15:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WZ
Wade Z's updateReviewer Update
25 Aug 2020, 15:29Update - still haven’t heard anything from Vodacom and it has been 7 weeks. No response from the fibre department would are meant to be contacting me for installation. Apparently it has been assigned to someone for installation, but I’m beginning to that this person doesn’t actually exist. Happy to take my money every month though. Absolutely pathetic service. They can’t even set up LTE in the interim.
WZ
Wade Z's update25 Aug 2020, 15:29
Reviewer Update
Update - still haven’t heard anything from Vodacom and it has been 7 weeks. No response from the fibre department would are meant to be contacting me for installation. Apparently it has been assigned to someone for installation, but I’m beginning to that this person doesn’t actually exist. Happy to take my money every month though. Absolutely pathetic service. They can’t even set up LTE in the interim.