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Sithembile N

1 reviews | Active since Aug 2022

28 Mar 2023, 13:45

Vodacom Fibre

Today is Tuesday 28.03.2023 and my wifi Fibre has been down since Friday 24.03.2023, initially I was notified it would only be for 1 day 25.03.2023 due to maintenance infrastructure however 4days later it is still down, I have reported 3times and it has been escalated twice but still no internet. I have lost my patience with Vodacom this is inconsiderate especially since their debit order never bounces but their wifi connection can be unavailable for days with no communication as to what the issue is. I work from home using this wifi and I no longer subscribe to DSTV, so now i must purchaces data to work and my household has not been able to watch TV the entire weekend.I pay for a service and I expect to receive it, if Vodacom is failing inform me so I can take my hard earned money elsewhere. And this happens occasionally.

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Replies (2)
Vodacom
Vodacom's reply28 Mar 2023, 13:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SN
Sithembile N's update31 Mar 2023, 12:53
Reviewer Update
My wifi is still not working, the level of incompetence and dismissal once you are a Vodacom customer is appalling. I have 2 wife connections in different areas and the predominantly white area recieves far superior service then the predominantly black area and that is not a coincidence. But one thing is for sure once all of my contracts have completed their terms I am canceling them, I would rather waste my money elsewhere.