Vodacom fibre

In September Vodacom sent a e-mail confirming that a reference order was placed for fibre installation. A secondary email would be sent which never occurred. Vodacom was then contacted on *** number whereby they couldn’t find the reference number or the client ID. The lady that assisted gave a secondary reference stipulating that Vodacom would be contacting us back. Two to three weeks passed again whereby no contact was made. Vodacom was contacted again whereby the new reference no and ID could not be found again. We were told we need a new reference no. EC-1Z5T-27E8TE Which we found unacceptable. Vodacom has got no customer support and Doesn’t contact a client back telephonic or via email. Their service doesn’t exist