Vodacom fibre

I would like to raise my frustration ive been having with vodacom fibre since I requested the internet router subscription with them. I registered on the 28th of August, the router was delivered on the 1st of September. In the unit where I’m staying the fibre box was already installed so i was told fibre will activate my details. Fibre told me activation was done on the 15 th of September 2 weeks later. Okay internet connection was on and but i was thinking since they said its done it will pick up as days goes. Today i wake up internet light is blinking on the router again!! I called vodacom fibre. Consultant told me she has log a service request for the router to be activated?? Im like what so this was not done since the 1st September today is the 24th yet I’ve been calling vodacom numerously explaining the connection issue. Providing them with my ID number and details but today they cannot find the router activation on their system. Seriously im so frustrated very frustrated to even think ill be expected to pay for their subscription while their connection has been this poor…!