Vodacom Fibre

The Fibre call center agents have no idea what they are doing. I've been trying to relocate my Fibre address and every agent I speak to either logs the wrong address or has no idea how to make the change.

I've been asked to send my ID 5 times to 5 different email addresses now and everytime I do they say they haven't received it. I would cancel my Fibre with them only when I tried I spoke to cancelations consultant that seemed to be helpful but when I follow up on what she's helped me with I'm directed to the service center.

I've received no help on the past 4 weeks!!!