Vodacom fibre

We app**** for Fibre with vodacom on the 10th of October they told us that it will take up to 21days so we canceled with our provider and gave them a month notice on the 31 of October i phoned to ask them when will the Fibre be activated they told me it take up to 72hours then I phone on the 2 of November they told me that the ticket have been closed and they will open a new ticket and it will be activated the same day I have been phoning ever since then and all that they tell me is it wil be activated today or tomorrow is there any possibility that someone could assist