Vodacom fibre

My husband arranged for a relocation with Vodacom fibre, they cut off the lines a week before our move. we did not have wifi at home since then until now, we eventually moved to a new place but still the line is not connected, we cannot work or use any wifi connecting devices. What a horrible experience we’ve had with their customer service. Being told that the issue is escalated, I don’t know how many times an issue should be escalated before it is resolved. Still cannot work, watch tv or use cellphone at home but we paid for this service, still will pay for nonsense service we are getting!