Vodacom Fibre

Good Day All,

Please be aware that Vodacom will still deduct a payment even though Fibre installation has not been finalized in your area.

This is what happened to me... I initially complained about the first deduction and was refunded as Vodacom advised that they provided me with 400 gigs of data and that the first month is free and therefore the refund.

However the subsequent deduction was valid according to Vodacom as I was being billed for the interim router and the 400 gigs of data. I advised the consultant that I did not make use of the data. What I did not advise her was that I could not make use of the data as the sim provided was locked but I assumed that she could determine this from her records but I was obviously wrong.

I cancelled my Fibre installation request and Vodacom advised that the cancellation will be effected 01 August and they continued to deduct a further payment on 27 July 2020.

I would much rather prefer to give my business to a company that bills me when I actually use their products.

Kind Regards Marion