Vodacom fibre

My vodacom fibre got suspended on the 5th of Nov 2021 because I had supposedly not paid and was in arrears. I then phone the call center to find out what the issue was because I had assumed my account was up to scratch.

Call center lady asks me to send proof of payment which I do immediately and bare in mind I am using my cell phone and chowing my airtime. Email with proof of payment is then sent to legal dept with the hope that they would quickly reactive my account as I teach on line and that's sole source of income. Long story short it's been a frustrating 4 days of lost income and nonchalant attitude from vodacom fibre . I don't know why they don't call before suspending just as part of customer service.

Very aggravated and furious at vodacom as I have lost my online clientele and future earning which I may never recover.