Vodacom Fibre Customer support is appaling

Vodacom Fibre customer support is appaling. I logged a service request (SR ***) for connectiviy outtage on the 11th of August and it is now the 24th of August but it still has not been resolved. Everytime I call, I speak to a different consultant and none of them give me a direct number I can call them to follow up - this is very frustrating because I often have to explain my issue to every new consultant I speak to. When they say I must follow up via email, half the time they do not reply to emails and they hardly ever call back when they say they are going to. When I ask to speak to a manager, I am told the manager is busy and they will call me back, which they never do of course. As a paying customer, this gives me the impression that I am not valued by Vodacom.

I am told the problem with my connectivity lies with Vumatel but the consultants I speak to always claim they cannot call the Vumatel technicians directly as they only have their email addresses. I always hear conflicting stories about the progress of my service request hence at this point I do not even know what to believe. I have reported this matter to ICASA as well and I am seriously considering cancelling my month-to-month fibre contract with Vodacom.