Vodacom Fibre Customer Support - Appalling Service

Vodacom fibre contact centre has the worst agent ever. I dealt with a lady who was absolutely not fit to be a customer service agent. Does it mean if one has connectivity issues on the 26th Dec, you will not be helped as the second line of service is not available to log a ticket. When I asked for an escalation person or a manager, I was told they were not available. In the whole of Vodacom fibre support, there was no one that could help me with my fibre connection issue, not until tomorrow. I am disappointed beyond measure at the lack of empathy and appalling attitude I received from Vodacom fibre customer support team.