Vodacom fibre customer support

Ending December I moved to the complex nextdoor to my old complex. The new flat already has fibre installed with an ONT. All that needs to happen is for the new fibre line to be linked to my current router.

I would imagine this is a simple fix. Not a new installation. Simply ping the line and designate the router.

I have relentlessly been calling the vodacom call centre to solve the problem but each time I am met with empty promises that someone would call me back. Each time the operators say they are sending the mail and copying their manager or they are going to escalate the matter.

BUT nothing is happening, no feedback, no service. They simply dont care about customer support. It has been a month and a half without internet that I am paying for.