Vodacom fibre customer service sucks!

Vodacom fibre- worst service ever. I previously sent an email to their customer care on the 1st of December requesting a location change from our previous address to our current address, and if unable to accommodate us at our new address to cancel the contract. Vodacom rep**** on the 3rd with a document request saying they can accommodate us at our new address. I sent in the signed form on the 7th of December. I then received an SR number. I phoned their customer care line on the 14th after I received a status update which just said open. The Vodacom consultant then told me that the relocation can take up to 30 days and I must just be patient. I phoned Vodacom again on the 30th of December regarding the relocation and was informed that the relocation people will phone me and arrange the setup. When asked when this would be, I was informed that the relocation people are on leave and I should phone again on the 4th when they are back. I phoned again on the 4th only to be told that relocation takes at LEAST 30 days and that I should phone again only after the 8th if I have still not heard from the relocation people. So I phoned again on the 9th, only to be told by the consultant that there is a backlog on relocations and she can not tell me when I will be assisted. When asked why I should be paying my monthly fee I was told that I should have been given the option to suspend my contract for 3 months while awaiting the installation. I would just like some feedback of a written nature as every time I phone I receive different and conflicting answers, with no way of holding anyone accountable to the information they provide. Somehow when we took out the contract for the fibre they were able to install it within 2 days, but for some incomprehensible reason it takes them more than 6 weeks to install the fibre for an existing customer. Appalling!