Vodacom Fibre customer service sucks

I app**** for Vodacom Fibre 20/20...my home is Fibre ready and went through ‘quick and easy’ online forms. The automated responses from the seemingly unmanned system kept requesting for documents already sent. I dealt with a contractor sales rep(this was the title in the email address) probably working from home by the name of Zinhle. I kept asking when the hardware and service will be delivered/running and I kept getting ‘I have escalated the matter......’ emails from the consultant and the listed customer assistance switchboard cannot connect you to the consultant you are dealing with and promise to arrange a call back. The consultant never ever called back.

Poor customer service- If you are not setup efficiently to allow your staff to work remotely then don’t do it ! This is a pathetic customer service system ,in fact it’s anything but that!

I managed to get the info I was looking for from a third party only to find out that my hardware hasn’t even left Johannesburg yet- couldn’t you just share this info with me so that I could invest in a more professional And efficient ISP?