Vodacom Fibre Customer Service South Africa

The Vodacom Fibre customer service is absolutely shocking, nobody can tell you what is happening and nobody ever gets back to you as promised. I scheduled my fibre to be installed and recieved a confirmation SMS that the installation will take place at a specific time. They do not show up or contact me the entire day so i then phone the number supp**** in the SMS as it says if I have any queries please contact them but none of the prompts once you get through work and all lines are engaged, I am fed up with this service I have received and have been a loyal Vodacom customer for several years. I am seriously considering cancelling this contract and it is yet to even be installed.