Vodacom Fibre customer service - so very frustrated

My complex was hit with a power surge on Sunday 26th September 2021 and my Vodacom wifi router died. I called *** on Monday the 27th Sept 21 to report this. The agent said that it would take 2 days for my request to be processed. I phoned again on Wednesday the 29th Sept 2021, only to be told that it is still being processed internally but that I could expect to hear from someone within 24 to maximum of 48 hours. By Monday morning the 3rd October 21 I had not heard a peap from anyone at Vodacom. I called again and spoke to an agent called Yola Mgobizi who has been most helpful and escalated my service call again and again to another agent then had to escalate it to her Manager as she was not receiving any reply to her requests. I have been waiting for more than 8 days just to receive information on how I my dead router can be replaced and I am thoroughly irritated with the lack of service from the Vodacom fibre team in general (not Yola)