Vodacom Fibre Customer service non-existent

I've had a fibre connection installed at home and from the first day there was no connection. I was told that there was no power at the distribution box or something along that line. It is now three weeks later and still no connection. After several calls to Vodacom Fibre I still have no connection and every time they tell me that someone will contact me. I am still waiting... Today when I phone *** the call gets dropped every single time. I have exhausted all avenues trying no get someone to tell me what is going on and have had no success.