Vodacom fibre customer service is the worst

Item: Vodacom
Rating: 1
Author: Sedzani M

Vodacom fibre department is the worst their customer service is terrible. My fibre has not been working for a full week now and no one seems to care because each time i call they keep saying they escalated the issue and no one has been working on fixing my connection issue this is so disappointing

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Replies (1)

Vodacom's replyOfficial

19 Oct 2024, 08:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 Oct 2024, 08:50

Official