Vodacom Fibre customer service is TERRIBLE!!!!

Vodacom's customer service is terrible!!! I signed up for a fibre line in November 2017. I waited patiently for 3 months for connection. That after their installation team destroyed water pipes, my paving and my lawn while trenching. I had the line for +/- 2 months, before another service provider started trenching in our area. While doing that, they damaged the underground Vodacom fibre line. I didn't have service for roughly 3 weeks before Vodacom finally managed to fix the line. But here is the catch, I have to pay for the 3 weeks without any service. So to make matters worse, the collection department phones me on 25/06 and tells me I owe money. I explain the situation of the period without service and that I need a credit. In good faith I commit to pay via a debit order (in fact I signed up for it in the beginning, but their *********** staff forgot to load it as such) on the 2nd of July. Guess what? Account suspended!!! Why? I have an overdue account. The reason is, I have a contract with them and therefore they suspended my account. Well Vodacom, let me tell you, any contract has obligations on both parties. If you provide a service, I'll pay. If I pay, you must provide the service. The collection agent never informed me the account had to be paid by a certain date and it was agreed that the debit order of the 2nd of July is acceptable. What is also ironic is that this so-called communications company probably has the worst communication system of any business I have encountered. Your internet portal sucks, you always have high call volumes (Can see why) and do not keep any customer up to speed of the progress of the service request. I would not encourage any person to sign up with Vodacom for anything.