Vodacom Fibre Customer Service is shocking.

Our fibre connection went down on Thursday 9th January. We logged the fault on Friday 10th January with the fibre call centre and we have followed up twice a day, everyday, only to be continuously told that a technician will contact us. No one has contacted us. We have asked for alternative contact details or other options on how to escalate the issue but get told the only way to report the fault is via the call centre and we must wait for a technician. This is day 11 and we are still waiting, unacceptable! Vodacom's customer care and customer retention is non existent!