KP
Kwazi P

1 reviews | Active since Apr 2019

18 Apr 2019, 13:19

Vodacom Fibre Customer Service is ABSOLUTE Gubbage!!!

I am a current customer of Vodacom Fibre. It seem like they can never get the installation process right. This must be the most inefficient department I have encountered anywhere by far. The first time I joined with them, it took 2 months to be activated, I had to make numerous calls before, they could finally get the installation right.

Unfortunately at the beginning of January of this year I had to move places. And I informed them that I am moving, but one of their correspondents incorrectly registered the relocation request. But that was the beginning of my nightmares, month after month there seem to be different mess ups from what seem to be an *********** team, it makes my head spin.

As I am writing this 3 months later my fibre connection is not yet up and running and they seem to be unable to do the simplest of jobs, you are sent from pillar to post without anything being done. And the most frustrating thing is that you can't engage with their managers either, thus leaving you with no recourse but to phone their call center repeatedly to get the same old.

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2019, 13:32
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team