PvdM
Phillipus van der Merwe
1 reviews | Active since Jul 2013
17 Mar 2021, 16:32
Vodacom Fibre Customer Service Is A Joke
I have been without internet access for more than 24 hours. I've logged a ticket with Vodacomn Fibre and the call has still not been assigned to anybody to investigate.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Mar 2021, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PvdM
Phillipus van der Merwe's updateReviewer Update
18 Mar 2021, 10:36We are now approacing the 48 hour mark. Vodacom's response so far is nothing more than trying to reply within a given window. No real commitment behind it, as no consultant has made contact with me. I have already advised someone to rather use a Rain mobile solution in my area. It is what I'm using right now to post my reply.
PvdM
Phillipus van der Merwe's update18 Mar 2021, 10:36
Reviewer Update
We are now approacing the 48 hour mark. Vodacom's response so far is nothing more than trying to reply within a given window. No real commitment behind it, as no consultant has made contact with me. I have already advised someone to rather use a Rain mobile solution in my area. It is what I'm using right now to post my reply.