JJ
Jackie J
1 reviews | Active since Apr 2021
26 Apr 2021, 14:13
Vodacom fibre customer service
My internet went down on the 21st April, in the morning. I logged a call and was given a reference number. I have since called back about 8 times and always get told that the log has been escalated to 2nd line support an line supervisor. They all promise to call me back. It is ridiculous that the only number available is the call centre's, so a person cannot speak to management directly. I definitely do not recommend vodacom as a service provider
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Replies (2)
Vodacom's replyOfficial
26 Apr 2021, 15:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Apr 2021, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JJ
Jackie J's updateReviewer Update
26 Apr 2021, 16:42It is very sad that a consumer has to resort to social media and complaints platforms to get a response. Since posting my review, a technician came to my house and my internet is back up. Not sure which platform worked, but I am very relieved
JJ
Jackie J's update26 Apr 2021, 16:42
Reviewer Update
It is very sad that a consumer has to resort to social media and complaints platforms to get a response. Since posting my review, a technician came to my house and my internet is back up. Not sure which platform worked, but I am very relieved