Vodacom fibre customer care very poor including a team leader

On the 04th December 2022 in the morning my home fibre was down Called *** and spoke to Khaya who assured me that fibre is off around my area but they working on it, it will be up in no time. On Monday the 5th December 2022 I logged a service request on the self help portal SR221205- 588559. I followed up daily telephonicaly spoke to a customer contact centre call Raj who dropped the phone while I was speaking, every time I call there is a new story. Today 14 days later the fibre is down, what makes me furious some *********** fool marked the service request as CLOSED. And I am expected to pay a full subscription fee with 15 days without the service.